Terms & Conditions

Terms and Conditions

Welcome to our website. Before using this website, please carefully read the following terms and conditions. By accessing and using this website, you agree to abide by these terms. If you do not agree with these terms, please do not use this website.

1. Definitions

In these terms, "we", "this website" or "company" refer to the website owner and operator BESTTRACE. The registered address of the company is 119 avenue du Maine 75014 Paris. "User", "you" or "customer" refer to individuals or legal entities who access this website and use related services.

2. Terms of Use

This website provides online shopping services where users can browse products, place orders, and complete payments. You must be at least 18 years old and have full legal capacity to use this website.

3. Account Registration and Security

To use certain features or make a purchase, you are required to register an account and provide accurate and complete personal information. You are responsible for maintaining the security of your account, including password protection. You will be held responsible for any activities conducted through your account.

4. Product Information and Pricing

We make every effort to ensure the accuracy of all product information (including but not limited to product descriptions, images, prices, and stock status). However, due to technical or human errors, discrepancies in product descriptions and prices may occur. We reserve the right to change product information, prices, or remove products at any time. If there is any issue with product information, we will strive to notify you and resolve the problem.

5. Order Processing and Payment

Once you submit an order and complete payment, we will confirm the order via email or other means. All payments for orders must be processed through our designated payment platforms, and order processing will begin once the payment is successfully completed. We reserve the right to refuse order processing, especially in cases of payment issues, insufficient stock, or failed payment verification.

6. Shipping and Delivery

We provide delivery service, the order will be completed within 3 working days after you place the order (delayed holidays), The product is expected to be delivered within 7-14 working days after dispatch. You need to provide the exact delivery address, if the wrong address causes delivery problems, the relevant costs are borne by you. The delivery time is affected by the third party logistics, and we are not responsible for the delay caused by force majeure.

7. Intellectual Property

All content on this website, including but not limited to text, images, trademarks, logos, graphics, audio, video, and software, is the property of the company or its licensors and is protected by copyright and intellectual property laws. You may not copy, modify, distribute, or otherwise use this content without authorization.

8. Privacy Protection

We value your privacy and are committed to safeguarding your personal data. Please review our Privacy Policy to understand how we collect, use, store, and protect your information. By using this website, you consent to the processing of your data as outlined in our Privacy Policy.

9. User Conduct

You agree not to use this website for the following:

· Posting illegal, inappropriate, fraudulent, or malicious content;

· Disrupting or interfering with the normal operation of the website in any way;

· Using another person’s account information without authorization;

· Infringing on the legal rights of others.

10. Disclaimer

This website’s content is provided “as is.” We do not make any express or implied warranties regarding the accuracy, completeness, or continued availability of this website. We are not responsible for any loss or damage arising from the use of this website.

11. Amendments

We reserve the right to modify, update, or change these terms at any time. The amended terms will be posted on the website and will take effect immediately. We recommend that you regularly review these terms to stay informed of any changes.

12. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of France. Any disputes arising from these terms or the use of this website shall be submitted to the courts of Paris for resolution.

13. Refund Policy

We strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please read the following refund conditions carefully.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

· The product must be unused, undamaged, and in its original packaging.

· You must request a refund within 14 days from the date you received the product.

· Proof of purchase (order number, receipt, or invoice) must be provided when requesting a refund.

· Products that are not eligible for a refund include:

o Custom-made or personalized items.

o Opened or used personal care items for hygiene reasons.

2. Refund Request Process

To initiate a refund request, please contact our customer service team via email or the contact form on our website. Provide the following information:

· Your order number.

· A description of the issue with the product.

· Photos of the product (if applicable).

· Your contact details (name, address, and phone number).

Once your refund request is submitted, our team will review it and get back to you within 5 business days.

3. Refund Approval and Processing

If your refund request is approved, the refund will be processed to the original method of payment. Depending on your payment provider, it may take up to 14 days for the refunded amount to appear in your account.

4. Return Shipping Costs

If the return is due to a product defect or an error on our part, we will cover the cost of return shipping. If the return is initiated by the customer for other reasons (e.g., change of mind), the customer will be responsible for the return shipping costs.

5. Exchanges

If you wish to exchange a product for another item, please contact customer service. We will assist you in arranging the exchange, but it is subject to availability of stock and may involve additional shipping fees.

6. Non-Refundable Products

The following items are non-refundable:

· Gift cards or vouchers.

· Products marked as "final sale" or "non-returnable" at the time of purchase.

· Digital products (e.g., downloadable content).

7. Refund Processing Time

Refunds will be processed within 10 business days from the approval of your refund request. Please allow additional time for the transaction to reflect in your account, depending on your payment method.

8. Contact Information

For any questions or assistance with refunds, please contact us at:

· Customer Service: [+330648950787]

· Website Contact Form:Product Returns