VoltMart Privacy Statement

Last Updated: April 02, 2025

1. Data Controller

BESTTRACE Group (hereinafter "VoltMart" or "We") is the controller of your personal data. Legal details are as follows:

• Company Name: BESTTRACE

• Business Registration Number: 934945775 R.C.S. Paris

• Registered Address: 119 avenue du Maine, 75014 Paris, France

• Contact: +33 06 48 95 07 87

2. Scope of Application

This statement applies to the VoltMart website (https://shop.besttraces.com/), mobile applications, in-store services, and affiliated operations (collectively "VoltMart Services"). It prioritizes compliance with the EU General Data Protection Regulation (GDPR). For users in other jurisdictions (e.g., California, Brazil), supplemental terms may apply (see Section 14).

3. Personal Data We Collect

3.1 Data Provided Directly by You

• Account Information: Name, email, address, phone number, payment details (stored encrypted).

• Transaction Information: Order history, invoices, shipping tracking, returns/exchanges.

• User-Generated Content: Product reviews, customer service inquiries, uploaded images/videos (e.g., technical support requests).

• Verification Data: Identity documents (collected only for high-risk transactions or legal requirements).

3.2 Automatically Collected Data

• Device & Log Data: IP address, device identifier, browser type, access time, clickstream data, error logs.

• Location Data: Approximate location via IP address or device GPS (with user consent).

   Location information acquisition principle:

• IP address: When a device is connected to the Internet, the IP address is associated with a geographic area (such as a city) assigned by the network service provider, without user authorization, but with low accuracy (within a few hundred meters to several kilometers).
• GPS: The accurate position (error <10 m) can be obtained using the built-in sensor (GPS chip) only after the user's authorization is obtained. It is commonly used in navigation and local services.

   Manage location tracking rights:

     Mobile system (iOS/Android)

• iOS: Settings → Privacy & Security → Location Services → Select App → Turn Off Permissions (Options: Never/Ask/Always Allow).
• Android: Settings → App Management → Select App → Permissions → Turn off Location permissions.

     Browser (Chrome/Safari/Firefox)

• Chrome: Settings → Privacy & Security → Location → Turn off Allow Sites to request Locations.
• Safari: Settings → Privacy → Location Services → Turn off Allow Sites to request Locations.
• Firefox: Settings → Privacy & Security → Permissions → Uncheck "Access Your Location".

• Cookies & Tracking Technologies: Used for functionality (e.g., shopping cart), analytics (e.g., traffic statistics), and personalized advertising. See our [Cookie Policy] for details.

3.3 Data from Third Parties

• Logistics Partners: Updated delivery addresses or status.

• Payment Providers: Transaction verification and anti-fraud analysis (e.g., hips).

• Social Media: Public profile data obtained via authorized integrations (e.g., Facebook Login).

4. Purposes & Legal Bases for Data Processing

5. Data Sharing & Recipients

5.1 Necessary Sharing

• Service Providers: Logistics partners (e.g., DHL), payment processors (e.g., hips), cloud services (e.g., AWS; GDPR-compliant agreements in place).

• Legal Requirements: Responses to court orders, law enforcement, or tax audits.

5.2 Cross-Border Transfers

Data may be transferred outside the EU (e.g., to U.S. servers). We ensure safeguards such as:  

• Transferring to countries with EU "adequacy decisions" (e.g., UK, Japan).

• Using Standard Contractual Clauses (SCCs) or Binding Corporate Rules (BCRs).

6. Your Rights (GDPR)

You have the right to:

Access & Rectification: You can log into your account to view or update your personal data.

Erasure & Restriction: You may request the deletion of non-essential data or ask us to restrict the processing of your data, for example, during disputes.

Data Portability: You can request to receive a structured, machine-readable copy of your personal data for transfer to another service provider.

Object & Withdraw Consent: You have the right to object to the processing of your personal data based on legitimate interests, or you can withdraw your consent to receive marketing communications.

To access, rectify, or delete your personal data, please contact us at +330648950787.

7. Data Security

• Technical Measures: SSL encryption, regular penetration testing, tiered access controls.

• Organizational Measures: Employee privacy training, data breach response plans.

• User Responsibility: Do not share account passwords; log out on public devices.

8. Data Retention

• Account Data: Retained for 6 years after account deletion (tax compliance).

• Transaction Records: Retained for 10 years (legal obligation).

• Cookie Data: The storage time of Cookie data varies according to the type of retention: session cookies are stored during your visit; Persistent cookies can be stored for up to 12 months. (see [Cookie Policy]).

9. Third-Party Links & Services

Our website may include third-party services (e.g., social media plugins). Their privacy practices are beyond our control; review their policies separately.

10. Policy Updates

Major changes will be notified via website announcement or email.

11. Dispute Resolution

EU users may lodge complaints with the French Data Protection Authority (CNIL). Users in other regions may contact local regulators.

12. Supplemental Terms for Other Jurisdictions

• California (CCPA): See [California Privacy Rights Notice].

• Brazil (LGPD): See [Brazilian User Addendum].

*This document is ultimately interpreted and governed by BESTTRACE Group.*